Refer-A-Friend Q & A

What is the Refer-A-Friend Program?
The Refer-A-Friend program is commission based program where Hancock Gourmet Lobster Co. customers can invite friends and family to shop Hancock Gourmet Lobster Co. online. With each purchase your friends make through your Refer-A-Friend link, you earn 10% commission. You can then redeem your commission for a Hancock Gourmet Lobster Co. gift certificate.
How do I sign up?
Click Here to link to the application form. Once your account is active, a welcome email will be sent to you as well as an email you can forward to your friends and family.
What do I have to do?
Forward the email that introduces Hancock Gourmet Lobster Co. to your friends. When your friends link to our site and complete a purchase, your account will receive the sale commission.
What do my friends/contacts need to do?
When your friends receive the email, they will need to link to our site directly from the link in the body of the email. Once they are on our site, all sales they place will earn you 10% commission.
Why are my friends and family not getting my email?
SPAM filters are sometimes to blame. You can try copying and pasting your email into a new email as opposed to forwarding it. This will refresh the hidden code and help SPAM filters to view it as fresh, relevant information.
How does the code know to give me commission?
The code is specific to your account. It then places a cookie on the machine of your recipient and will identify all sales from that machine as a referral from you. If your friends delete the cookies they will need to link to our site from the email again in order to reactivate the cookies.
Can I track my sales?
Yes. When logged into your account you can not only see what sales you have generated, but what commissions and gift certificates you have redeemed.
How do I claim my commissions?
Commissions are redeemed by gift certificates. Once logged into your Refer-A-Friend account, you can generate a gift certificate. An online gift certificate is then issued and can be redeemed immediately. Gift certificates are redeemable online only.
How do I use my gift certificate?
Enter items into your basket as usual and continue to check out. Click "Gift Certificate" as a form of payment and enter the gift certificate code into the code box. Click submit. If your order is more than the commission gift certificate value, you will see this check out page again with a message to enter in another form of payment for the order balance. If the order did not exceed the commission gift certificate, the balance will remain on your gift certificate for future orders.
Does my code or gift certificate expire?
No. You can continue to accumulate commissions and create gift certificates. The gift certificates can be used anytime without expiration.
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