Shipping Information

Customer Service 866-266-1700 service@hancockgourmetlobster.com Our Customer Service and Shipping departments work together closely in order to deliver our gourmet lobster products to you. We have provided the following information to help answer some frequently-asked shipping questions. For other questions or inquiries, please contact our office.	Orders placed by 10:30 a.m. est today using overnight delivery will arrive Mar 9 Tue Mar 10 Wed Mar 11 Thu Mar 12 Fri Mar 17 Wed Unless you request a different date when placing your order.
Shipping Options All food packages are shipped via UPS and are generally shipped within two business days of when the order is received, unless a later delivery date is requested (schedule frozen items to arrive one day prior to preparation to allow thawing time). All orders are shipped “signature release,” allowing UPS to leave the package without the recipient’s signature. If you are unsure of your recipient’s plans, we recommend sending a gift certificate. Standard 2-Day Delivery — Items arrive 1-2 days after the order has shipped. Delivery time can vary based on area, but can be as late as 8:00 p.m. to residences and 5:00 p.m. to businesses. Overnight Delivery — Items arrive the day after the order has shipped. Delivery time can vary based on area, but are typically delivered by 6:00 p.m. on the next business day. Overnight AM Delivery — Items arrive by 10:30 a.m. the day after the order has shipped to most city and suburban areas and 4:30 p.m. or earlier to remote areas including Alaska and Hawaii.* Saturday Delivery — Items arrive on a Saturday to most city and suburban areas.* *This service is not available in all areas. Prior to placing your order, you may want to confirm that UPS will provide this service to your area by calling our Customer Service department, or by calling UPS directly at 800-742-5877.	Delivery Charges (per address) Order total: Standard 2 Day Delivery: Overnight Delivery: Overnight AM Delivery: Up to $49.99 $20.95 $27.95 $37.95 $50-$99.99 $22.95 $32.95 $42.95 $100-$124.99 $26.95 $36.95 $46.95 $125-$149.99 $29.95 $39.95 $49.95 $150-$174.99 $32.95 $42.95 $52.95 $175-$199.99 $35.95 $45.95 $55.95 $200-249.99 $40.95 $50.95 $60.95 $250+ 18% of order 18% of order 18% of order Saturday delivery, Alaska and Hawaii incur an additional charge of $20.

Shipping Guidelines

• Perishable items cannot be delivered on Sunday or Monday, nor on holidays recognized by UPS (New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas). We deliver to all 50 U.S. states but are unable to deliver food packages to PO boxes, FPOs or APOs.

• We live and work on the coast of Maine. Winter months are very exciting here and we will have an occasional "snow day" where UPS, despite its best efforts, cannot promise that our packages will be delivered on time. On those occasions, we will reschedule shipments as weather allows and will do our best to notify all affected. Call early to place a Christmas week order, as this and other major holidays, as well as weather conditions, may change delivery availability. We may find it necessary to upgrade your method of shipping at no extra charge to you, during poor weather conditions or busy holiday seasons. This upgrade does not change the value of the shipping paid on the order and has no cash or credit value.

Shipping Date

• While placing your order, you will be asked for your requested shipping date and shipping method. We will make every effort to ship your product on that date. If that is not possible, we will contact you with your revised shipping date.
  
  

Order Confirmation

• Shortly after placing your order, you will receive an email confirmation from service@hancockgourmetlobster.com. This email will contain your name and billing address, the shipping address, the items ordered and your requested shipping date. Please review this email carefully and let us know if there is anything that doesn't look correct by emailing or calling our Customer Service department.

Tracking Numbers

• When your item ships, our shipping system will generate an email to you which will contain your UPS tracking number. This email will also come from service@hancockgourmetlobster.com. This email is sent shortly after your package leaves our loading dock, but the actual tracking number is not scanned by UPS until several hours later. The tracking number will be available for tracking at approximately 8:00 p.m. EST on the date of shipment. If you need help tracking your package, please call our Customer Service department.

Gift Certificates

• Paper gift certificates are available in an attractive mailer, which includes a decorative buoy ornament and a copy of our catalog. These can be shipped via first class mail or UPS overnight (pricing varies). Electronic gift certificates are also available here.

Packaging

• We carefully pack our packages in Styrofoam and heavy corrugated outer boxes, including dry ice or frozen, reusable, gel packs to maintain products in good condition until arrival. Partially-thawed products are still usable/edible.

Live Lobster Shipments

• Our neighbors in Cundy's Harbor ship our live lobsters for us. They are packed in Styrofoam coolers and corrugated boxes. Our lobsters leave the cold waters of Casco Bay for the first time on the day of shipment to you, so they should arrive in fine shape, although a bit groggy from the trip.

• All live lobsters must be shipped overnight and should be cooked on the day of arrival. Full instructions for handling and cooking live lobsters will be enclosed with your package.

Package Delivery

• All of our packages are shipped signature release. This means UPS will leave the package without requiring a signature. If you plan to be away for the day of delivery, and if you live in an area of high temperatures, please arrange for someone to pick up the package and put it in a freezer until you return home.

• Please be advised that we cannot be responsible for refunds or replacements of orders with incomplete or invalid addresses, or gifts sent to recipients who are not available to accept packages in a timely manner.

Returns

• We do not accept returns. In the unlikely event you are unhappy with your products, please call our Customer Service department.

• We are not able to ship to Puerto Rico or Canada. If you are attempting to place an order from Canada for delivery to the United States, please call our Customer Service department.