May 15 Thu
ORDERS PLACED BY 10:30 A.M. EST TODAY CAN ARRIVE: (CLICK FOR OPTIONS)
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Shipping Information
Our Customer Service and Shipping departments work together
closely in order to deliver our great Maine Lobster products
to you when and where you want them. We have provided the
following information to help answer some typical questions
about shipping our products.
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Orders placed by 10:30 a.m. est today will arrive
May 13
Tue
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May 14
Wed
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Thu
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May 16
Fri
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May 20
Tue
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Unless you request a different date when placing your order.
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Shipping Date
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Unless otherwise requested, we typically ship your package
on the first shipping date after we receive your order.
Our shipping dates are Mondays through Thursdays. We can
ship on Fridays for an additional $20 fee (charged by
UPS). We are not able to deliver on holidays recognized
by UPS (New Year's Day, Memorial Day, July 4, Labor Day,
Thanksgiving and Christmas).
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While placing your order, you will be asked for your
requested shipping date. We will make every
effort to ship your product on that date. If
that is not possible, we will contact you with your
revised shipping date. Your product will arrive on the day after shipment.
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We live and work on the coast of Maine. Winter months are
very exciting here and we will have an occasional "snow
day" where UPS, despite its best efforts, cannot promise
that our packages will be delivered on time. On those
occasions, we will reschedule shipments as weather allows.
We will do our best to notify all affected customers of
these delays.
Order Confirmation
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Shortly after placing your order, you will receive
an email confirmation from service@hancockgourmetlobster.com.
This email will contain your name and billing address, the
shipping address, the items ordered and your requested
shipping date. Please review this email carefully and let us
know, by email or by calling 1.866.266.1700, if there is
anything that doesn't look correct.
Tracking Numbers
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On the date of shipment, our shipping system will generate
an email to you which will contain your UPS tracking
number. This email will also come from
service@hancockgourmetlobster.com.
This email is sent shortly after the packages leave our
loading dock, but the actual tracking numbers are not
scanned by UPS for several hours, so the tracking number
we send you won't be available for tracking until about
8:00 p.m. e.s.t. on the date of shipment. If you need
help tracking your package, please don't hesitate to call
us at 1.866.266.1700.
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Delivery Charges (per address)
| Order total: |
Delivery Charge: |
| Up to $49.99 |
$23.00 |
| $50-$99.99 |
$29.00 |
| $100-$124.99 |
$32.00 |
| $125-$149.99 |
$36.00 |
| $150-$174.99 |
$40.00 |
| $175-$199.99 |
$44.00 |
| $200+ |
19% of order |
Hawaii and Alaska |
Add $20.00 |
Gift Certificates
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Our Gift Certificates are mailed within 24 hours of
receipt of the order, and are sent by United States Mail.
You should count on at least a week for receipt. If you
would like to expedite delivery, please call us at
1.866.266.1700 and we will give you a quote for UPS
overnight delivery of your Gift Certificate.
Packaging
Live Lobster Shipments
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Our neighbors in Cundy's Harbor ship our live lobsters
for us. They are packed in seaweed in Styrofoam coolers
and corrugated boxes. Our lobsters leave the cold waters
of Casco Bay for the first time on the day of shipment to
you, so they should arrive in fine shape, although a bit
groggy from the trip.
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If one of your lobsters appears less-than-lively, touch
the lobster's eye and watch for movement. If there are no
signs of life, fully cook the lobster immediately. (This
is what we do at home). When done, check the consistency
of the tail meat. If the meat appears firm and fleshy then
it is fine to eat. If the meat has more of a cottage
cheese texture - very watery, loose and mushy, then it
obviously should be discarded. Because we are dealing
with live little creatures, and because we are sending the
very freshest lobster available, and because we have found
that most premature lobster death occurs because of harsh
handling by UPS or FEDEX, we do not replace lobsters.
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All live lobsters should be cooked on the day of arrival.
Full instructions will be enclosed with your package.
Package Delivery
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All of our packages are shipped signature release. This
means UPS will leave the package without requiring a
signature.
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If you plan to be away for the day of delivery,
and if you live in an area of high temperatures, please
arrange for someone to pick up the package and put it in a
freezer until you return home.
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1-800-552-0142
